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July 03, 2008

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Eric Reid

Thanks for the notice! And it's good to hear about your insurance company's response - I think it does show how things are turning towards accepting and using social for customer service.

I do think this is how businesses will have to react, now that social media is a reality for everyone. It will show the world that they either get it or don't get it. Much the same way building a web site twelve years ago.

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